Privacy

DATA PRIVACY NOTICE

Smart Electrics Group

1. Your personal data – what is it? 

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

2. Who are we? 

Smart Electrics Group is the data controller (contact details below). This means we decide how your personal data is processed and for what purposes.

3. How do we process your personal data?

Smart Electrics Group complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

 • To enable us to provide quotations for products and services you have requested from us.

• For invoicing purposes.

• To maintain our own accounts and records.

• To inform you of appointments.

• To share your name and address only with our approved suppliers to arrange delivery of goods required to carry out the contracted works at your address.

4. What is the legal basis for processing your personal data?

Your data is processed on the basis of contract as the information is required to enable us to provide you with quotations, carry out contracted works and liaise with you over future requirements, as such your right to object will not apply.

5. Sharing your personal data

Your personal data will be treated as strictly confidential and we will only share minimal data with third parties to enable delivery of required items as agreed for the contracted job or if you have asked us to share your details with one of our colleagues.

6. How long do we keep your personal data?

We keep data indefinitely as this enables us to refer back to previous work completed unless you request that we remove your information from our database.

7. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of your personal data which Smart Electrics Group holds about you;

• The right to request that Smart Electrics Group corrects any personal data if it is found to be inaccurate or out of date;

• The right to request your personal data is erased where it is no longer necessary for Smart Electrics Group to retain such data;

• The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].

• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

• The right to lodge a complaint with the Information Commissioners Office.

8. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

9. Contact Details

To exercise all relevant rights, queries of complaints please in the first instance contact the Data Protection officer at Smart Electrics Group, 29 Highland Drive, Oakley Basingstoke, Hampshire, RG23 7LF or email dataprotection@se-engineers.com

For further information you can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

COOKIE POLICY

Smart Electrics Group

Smart Electrics Group Cookie Policy for this site and for certain services provided through our websites and mobile applications (“our sites”).

We are committed to ensuring that your privacy is protected. We aim to be as open and transparent as possible around the information we collect when you visit our websites, mobile sites or mobile apps, including through the use of “cookies”.

This policy explains what cookies are and how we use them. It also explains the different types of cookies we use, and how you can change or delete them.

We hope that this policy helps you understand, and feel more confident about, our use of cookies. If you have any further queries, please contact us on Contact Us.

For information on how your information is collected and used by us in general, please see our Privacy Policy.

1. What is a cookie?

1.1. Cookies are small text files they are stored by your browser onto your computer or mobile device. A cookie allows your preferences or actions across a site (or across different sites) to be remembered on subsequent visits. Cookies are widely used in order to make websites work or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (eg by remembering your user preferences).

1.2. Most web browsers automatically accept cookies, but if you do not want information collected this way, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature (please read section 5 below for more details about how to do this).

1.3. We work with other third party organisations to provide the services on our website. A third party is an organisation which is not hosted at the domain address in your browser when you visit our website. These third parties may also use cookies on our website and can also place cookies on your device without you visiting their website directly. If you would like more information about third party cookies, please read section 4 below.

2. Cookie categorisation

To help you understand cookies, we have classified each cookie as one of the following:

(a) required cookie;

(b) analytics cookie;

(d) targeting or advertising cookie.

2.1. Required cookie

These cookies are essential to a website in order to provide necessary functionality, such as remembering your consent preferences. Without required cookies, certain services on a website may not be made possible and a website may not perform as smoothly as it should.

2.2. Analytics cookie

Analytics cookies collect information about the use of a website and help to improve the way a website works. For example, analytics cookies may help us understand which pages are the most popular. Analytics cookies do not collect information that identifies a user personally and all information that is collected by these cookies is aggregated and anonymous.

2.4. Targeting cookie or advertising cookie

Targeting cookies or advertising cookies are used to deliver adverts which are more relevant to you and your interests, or to limit the number of times you see the same advert on a website. These types of cookies are also used to help measure the effectiveness of an adverting campaign. These cookies may be used to remember what you have looked at on a website.

Please note that third parties may also store targeting or advertising cookies on our website and please see section 4 for more information.

3. How do I consent to use of cookies on this website?

3.1. Accepting strictly necessary cookies and performance cookies is a condition of using our website. If you reject these types of cookies then we cannot predict how our website will perform when you visit it.

3.2. You can control the use of functionality cookies, targeting cookies or advertising cookies. We explain how you can manage the different cookies we use on our website at section 5. If you prevent the use of these types of cookies then this may interrupt some services on our website.

4. Third parties cookies

4.1. In some cases, we may use third parties to manage our cookies but we do not allow any third party to use these cookies other than for the types of purpose listed in this policy.

4.2. Third party advertisers and other organisations may also use their own cookies or other technologies to collect information about the content of our website and/or the advertisements you have clicked on. This information may be used by them to serve advertisements which they believe are most likely to be of interest to you based on content you have viewed. Third party advertisers may also use this information to measure the effectiveness of their advertisements.

4.3. We do not have access or control over the cookies placed on our website by third parties and use of their cookies is subject to their own privacy policies. We recommend that you review the privacy policies of each of our third parties and we have included details at the links below.

4.4. Cookies placed by third parties may serve different purposes. They may be strictly necessary, performance, functionality, targeting or advertising cookies. For more information on these different types of cookies and what they do, please see section 2.1 2.4.

4.5. You may manage your consent for the cookies on this site here. However, to disable or reject third party cookies you must go to the relevant third party’s website. We have explained how you can control third party cookies on your browser for the main web browsers at section 5.

5. Managing cookies

5.1. You can control which cookies you get and which you keep on your device. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our website.

5.2. Many web browsers can be set up to ask for your prior consent before an individual cookie is set on your device. This will give you control over your cookies but naturally may interfere with your browsing experience ie if you have to accept each cookie on our website (and on other websites you visit).

5.3. You may refuse to accept our cookies on your device at any time by activating the setting on your browser which allows you to refuse cookies. We have included links below to direct you to the pages of the main web browsers sites which provide details about changing your browser settings. For information on how to control cookies on web browsers which are not included below or on other devices which you use to view our website (such as on mobile phones and other mobile devices) please refer to your user manual.

5.4. Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website and it will mean that settings such as your stored username and password may have to be reset. If you adjust your cookie settings this will also affect the other websites you visit.

5.5. All of the major browsers offer tips and guidance for managing the cookies available on your browser including: Cookie settings in Internet Explorer

5.6. There are also lots of different third party browser plug ins and extensions available which you can download to make it easier to see and control your cookies. We have included a list of examples of these for the main browsers below: Ghostery

6. Where can I get more information about cookies?

6.1. Some of these sites enable you to opt out of online behavioural advertising and other tracking cookies (ie in addition to the control settings on your browser as set out in section 5).

Legal information and how to contact us

Under the EU General Data Protection Regulation (GDPR) we have to say who the ‘controller’ is for services provided through our sites.  The controller is the person responsible for protecting information and, in our case, is the Data Protection officer, Smart Electrics Group, 29 Highland Drive, Oakley, Basingstoke, Hampshire, RG23 7LF, United Kingdom or emailing us at dataprotection@se-engineers.com.

If you would like to exercise your data subject rights or have any questions about this Cookie Policy, please address your request to the ‘Data Protection Officer’ at the address or email shown above.